ראשי > חדשות > עיריית פתח תקווה מקדמת אמנת שירות

עיריית פתח תקווה מקדמת אמנת שירות

ראש העיר: "שיפור השירות לתושבי ותושבות העיר עומד בראש סדר העדיפויות שלנו, ואנו עושים מאמצים כבירים על מנת לשפר את השירות ולתת מענה מהיר ויעיל"

בחודשים האחרונים עמלו אגפי העירייה על אמנת שירות בה תציג הרשות את מדיניות השירות שלה לתושבים. באמנה יפורט סל השירותים, רמת השירות וזמני התקן שהרשות מתחייבת להן. אמנת שירות הינה "חוזה" מחייב של הרשות מול התושב, ועל כן כל אגפי העירייה התגייסו לתהליך חשיבה, הערכה וקביעת זמני מענה סבירים.

ראש העיר רמי גרינברג "האמנה היא כלי לשיפור והתייעלות ומטרתה יצירת שקיפות ובניית אמון בין הרשות והתושב. אנו בהליך מתמשך לשיפור תהליכים קיימים והקמת תהליכים חדשים, והאמנה היא כלי מרכזי לחיזוק המחויבות שלנו פנים ארגונית ובמיוחד כלפי התושבים".

בעירייה מציינים כי עקרונות האמנה הם: התושב במרכז החשיבה והעשייה, מתן שירות לתושב על פי זכות בהתאם לחוק, שירות שקוף ונגיש לתושב, שירות סבלני, סובלני, אדיב ומקצועי לכל תושב באשר הוא, ללא הבדל דת, גזע ומין תוך כדי התחשבות מיוחדת באוכלוסיות בעלות צרכים מיוחדים.

מעיריית פתח תקווה נמסר כי בקרוב יפורסמו פרטי האמנה.

הממולצים אונליין

לשיתוף הכתבה

הרשמו עכשיו לרשימת התפוצה שלנו וקבלו מאיתנו עדכונים ופרסומים

אולי יעניין אותך גם

פרויקט הצילום שואפים לחיים בהשתתפות שר הבריאות אוריאל בוסו

שואפים לחיים: בני נוער מפתח תקווה יוצאים למאבק יצירתי בעישון

טרמיטים מעופפים בפתח תקווה: האם גם הבית שלכם בסכנה? כל מה שצריך לדעת

חיבור טכנולוגי בין דורי באולפנית אמית ישורון פתח תקווה

חגיגת קריאה לכל המשפחה: אירועי חודש הקריאה העירוני בספריות פתח תקווה

אירועי תרבות יהודית בפתח תקווה – שבוע פרשת אמור ויום ירושלים

תחזית מזג האוויר לסופ"ש: צפוי עומס חום כבד עד קיצוני

טען עוד כתבות

האזינו: רדיו בשידור חי>>

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